Legal & Privacy Policy

Privacy Policy

What's 5ive1 Ltd’s Privacy Policy?

At 5ive1 Ltd we take your privacy very seriously. This Privacy Policy (together with our Terms and Conditions and any other documents referred to in it) explains how we use any personal information we collect about you and your rights to access the personal information we hold about you.

Information about us:
This Website is owned and operated by 5ive1 Ltd ('we'/'us'/'our'), a limited company registered in Scotland under company number SC547446 having our registered office at 5ive1 Ltd, 28 Macduff, Erskine, PA8 6EL. 

What information does 5ive1 Ltd collect?

When you set up an account with us on www.5ive1.com, place an order, upload an image, upload a comment, enter any competition, promotion or prize draw or sign up for our newsletter we may collect your name, date of birth, address, email address, telephone number, mobile number and/or a password. We will also require your credit/debit card details (except if you are paying via PayPal) when you are placing an order. 

We may obtain information about your use of our site to help us develop and improve it further.

What do we use your information for?

We use your information for the following purposes:

* To serve website content to you.

* To handle orders, deliver products and process payments and refunds.

* To communicate with you about your orders.

* To update our records and generally maintain your account with us.

* If you contact us, we may keep a record of that correspondence and your contact details.

* For our statistical or survey purposes to improve this website and its services to you.

* To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf.

* If you consent, to notify you of products or special offers that may be of interest to you.

* To enter you in any competition, promotion or prize draw and for the purposes explained in the terms and conditions applicable to the competition, promotion or prize draw.

* To help us develop and improve it further.

What if I don't want to receive marketing information?

If you give your consent or sign up to our newsletter we may keep you informed by post, email, text or other electronic means about our products and special offers that may be of interest to you

If you prefer not to receive promotional or marketing information from 5ive1 Ltd, please un-tick the appropriate box as you go through the registration process.

Alternatively, you can opt-out of receiving promotional or marketing information at any time by changing your contact preferences in your My Account, or by contacting us via our
online form.

Please remember to include your name, address and postcode along with any correspondence reference you may have.

Please note that we will endeavour to process your opt-out or unsubscribe request promptly but it may take up to 28 days for your marketing preferences to be changed.

How do I unsubscribe from newsletters?

If you wish to unsubscribe from our newsletter contact list, you should use the link on our emails, or for registered customers - change your contact preferences in your My Account.

How do you protect my information?

Our site uses up-to-date industry procedures to protect your personal information. We may vary this in the future if we feel you will benefit from greater security whilst using our site.
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our site.

What are cookies?

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Data collected using cookies is statistical in nature and indicates a users' browsing actions and patterns. It does not identify any individual. We use cookies to keep track of your current shopping session, to personalise your experience and to store items in your shopping bag. Most browsers allow you to turn off cookies. If you want to know how to do this, have a look at the help menu on your browser. If you choose not to accept cookies, your user experience on our site may be affected.

Disclosure of your information

We may disclose your personal information to our service providers who operate elements of our service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution, and business partners who provide delivery fulfilment services. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of UK data protection law.

Your personal information may be processed by us or our service providers outside the European Economic Area in countries that do not have the same standards of protection for personal information as the UK. If your personal information is processed outside the European Economic Area we will take reasonable steps to ensure that your personal information will be adequately protected as required by UK data protection law.

We may also disclose your personal information to our subsidiaries and affiliated companies for data processing, service and administration purposes. In addition, we may disclose your personal information to any successors in title to our business or to a buyer in the event that we or any of our assets are acquired by a third party (as your information may be one of the transferring assets).

We will also disclose any of your personal information to any third party where we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or protect any of our rights, property or safety (or those of our customers).

Do I have access to my information?

UK data protection law gives you the right to access information held about you. Your right of access can be exercised in accordance with UK data protection law. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can exercise this right at any time by contacting us via our Contact Us form. If you believe your details are incorrect, and you are a registered with www.5ive1.com you can amend your details by logging onto your My Account on the website.

If you believe your details are incorrect, and you are a registered with www.5ive1.com you can amend your details by logging onto your My Account on the website

How can I find out about changes to 5ive1 Ltd’s privacy policy?

Any changes we may make to our privacy policy in the future will be posted on this page. 

Account security

Why do I need a password for my account?

To access your stored data on our site, you will need to input your account and password details (login details). You're responsible for maintaining the confidentiality of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, please contact us straight away to let us know. We can deactivate your account at any time.