Shipping & Returns

Delivery  

At 5ive1 Ltd, we make every effort to get your delivery to you as soon as possible. 

The cost of delivery is calculated during the checkout process based on the delivery location, as per the table below:

Country / RegionOrder ValueDelivery Cost
United Kingdom £0.00 - £24.99 £2.95
  £25.00+ FREE
United Kingdom Next Day Delivery* All Orders £5.95
Europe All Orders £4.95
USA, Canada All Orders £5.95
Australia, New Zealand, The Rest of the World All Orders £6.95

*Next Day Delivery can only be guaranteed on orders placed before 3pm UK time.

Returns

We hope you will be delighted with everything you have bought from 5ive1 Ltd, however in the unlikely event that you are not satisfied, or change your mind for any reason, we are happy to refund or exchange unsuitable items within 14 days of purchase, subject to the terms outlined in the table below.

All refunds will be issued to the original method of payment and in the original tender currency.

The cost of returning items is as follows:

Item(s)ReturnsProcess / Terms
Clothing FREE

NB: Returns are subject to us receiving the items back in a re-saleable condition.

Please complete the online Returns form and send the item(s) back to us at 5ive1 Ltd, 28 Macduff, Erskine, PA8 6EL. 

If you wish to receive goods in exchange, we will send the new items to you at the original delivery address, and refund your initial delivery charge to cover the cost of you returning the items to us.

If you wish a refund we will refund you for the items purchased, as well as your initial delivery charge.

Damaged / faulty items FREE

Please complete the online Returns form and send the item(s) back to us at 5ive1 Ltd, 28 Macduff, Erskine, PA8 6EL. 

If you wish to receive goods in exchange, we will send the new items to you at the original delivery address, and refund your initial delivery charge to cover the cost of you returning the items to us.

If you wish a refund we will refund you for the items purchased, as well as your initial delivery charge.

All over items Buyer is responsible for the cost of the return postage.

NB: Returns are subject to us receiving the items back in a re-saleable condition. Please complete the online Returns form and send the item(s) back to us at 5ive1 Ltd, 28 Macduff, Erskine, PA8 6EL.
We cannot be held responsible should your returns go missing.