Terms & Conditions

Terms & conditions

This section (together with any documents referred to in it) outlines the terms and conditions on which we sell and supply the goods (the ‘Goods’) listed on this website (the ‘Website’) to you. Please read these terms and conditions carefully before using the Website or ordering any Goods.

This Website is owned and operated by 5ive1 Ltd ('we'/'us'/'our'), a limited company registered in Scotland under company number SC547446, having our registered office at 5ive1 Ltd, 28 Macduff, Erskine, PA8 6EL. 

Terms of Sale

Ordering products

After placing an order, you will receive an email from us acknowledging that we have safely received it. This does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will send you a second email to confirm acceptance and dispatch of your order. The contract between us (Contract) will only be made when we send you this email to confirm acceptance and dispatch. Only those products listed in the email as being dispatched will be included in the Contract.

Availability

All items are subject to stock availability. We will inform you as soon as possible if all the products in your order are not available and we will cancel your order. If only some of the products in your order are available this will be explained in your acceptance and dispatch email. Any payment made for products which are not available will be credited back to the original method of payment and in the original tender currency.

Ordering errors

You are able to make changes to your order up to the point at which you choose to submit the order. 

Prices

Please be aware that the prices displayed on our site exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process.
Due to the large number of products on our site, it is always possible that some of the products listed on our site may be incorrectly priced, despite our best efforts. If we discover there is a pricing error, we will normally, at our discretion, either: (i) contact you and give you the option of reconfirming your order at the correct price or cancelling it; or (ii) reject your order and notify you of the rejection.

Payment

We accept payment using credit or debit cards, or by PayPal. Presently, we do not accept cash, cheques or gift vouchers as payment online. 

By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in Pounds Sterling (GBP). Non-UK credit card providers and banks will determine the exchange rates to be applied and may add an additional processing or administration charge in relation to such payments which non-UK card holders will be liable to pay. 

Your credit card, debit card or PayPal account will be charged at the time your order is submitted. If we reject or cancel your order for any reason this charge will be credited back to your original method of payment and in the original tender currency. Items returned by post will also be refunded to the original method of payment and in the original tender currency.

General Terms and Conditions

Delivery

See the Shipping & Returns section of the Website for more details on the delivery options available to you. 

Returns

See the Shipping & Returnssection of the Website for details of our returns policy. 

Risk and title

The products will be at your risk at the time that they enter into your possession or a person identified by you who is authorised to take possession of the products. Ownership of the products will pass to you at the time of delivery.

Your information

We will only process personal information about you in accordance with our Privacy Policy.

Product colours

We make every effort to display as accurately as possible the colours of the products that appear on our site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. This does not affect your statutory rights.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities. This does not affect your statutory rights.

Entire agreement

These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products. No other terms or conditions will form part of the Contract, unless agreed by us in writing and signed by an authorised representative of 5ive1 Ltd.

Our right to vary these Terms and Conditions

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.

Changes to our Terms of Sale

Any changes we may make to our Terms of Sale in the future will be posted on this page.

Contact us

If you have any questions please contact us using this online form, or by post to 5ive1 Ltd, 28 Macduff, Erskine, PA8 6EL

Privacy of Children on Our Website

Our site is not intended for use by children under the age of 18, and we will not knowingly collect any information from any person below the age of 18.

In order to contract with 5ive1 Ltd you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. 5ive1 Ltd retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. 5ive1 Ltd. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

Terms of website use

What does 'terms of use' mean?

This section tells you about the terms and conditions (Terms of Use) on which you may use our website www.5ive1.com (our site), whether as a guest or a registered user. Please read these Terms of Use carefully before you start to use our site. By using our site, you indicate that you accept these Terms of Use and that you agree to abide by them.

Purchasing Products through our site

The purchase of Products through our site is governed by our Terms of Sale.

Your Personal Information

When ordering any products from our site, you will be asked to complete a registration process. Information that you provide on our site must be complete and accurate. You must not impersonate any other person or entity or use a false name or a name that you are not authorised to use. From time to time we may make other services available which also require registration.


We process personal information about you in accordance with our
Privacy Policy.

Password and account security

To access your stored data on our site, you will need to input your account and password details (login details). You are responsible for maintaining the confidentiality of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact us straight away to let us know. We can deactivate your account at any time.

Liability

Our liability for Products which you may purchase through our site is subject to our Terms of Sale.

We have taken every care in the preparation of the content of our site. However, we will not be responsible for any errors or omissions or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can. 

To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our site, any website linked to it and any materials posted on it. This does not affect our liability for Products which you may purchase through our site. These Terms of Use do not affect your statutory rights.

Intellectual property

Works displayed do not represent endorsement, affiliation or association of any kind from the riders featured. 

All works © 5ive1 limited 2017. 

You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

Site availability

If the need arises, we may suspend access to our site, or close it indefinitely. We will not be liable if for any reason our site is unavailable at any time or for any period.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with applicable local, national or international law, regulation and good industry practice.

Variations

We may revise these Terms of Use at any time by amending this page. You should check this page from time to time to take notice of any changes we make.

Severability

If any of these Terms of Use is held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.

Complaints

At 5ive1.com we aim to delight our customers at all times. However, if you are unhappy about any aspect of our site or the service you receive from us and would like to make a complaint, please contact us using this online form or by post to 5ive1 Ltd, 28 Macduff, Erskine, PA8 6EL

Changes to our Terms of Use

Any changes we may make to our Terms of Use in the future will be posted on this page. 

 

Privacy Policy

What's 5ive1 Ltd’s Privacy Policy?

At 5ive1 Ltd we take your privacy very seriously. This Privacy Policy (together with our Terms and Conditions and any other documents referred to in it) explains how we use any personal information we collect about you and your rights to access the personal information we hold about you.

Information about us:
This Website is owned and operated by 5ive1 Ltd ('we'/'us'/'our'), a limited company registered in Scotland under company number SC547446 having our registered office at 5ive1 Ltd, 28 Macduff, Erskine, PA8 6EL. 

What information does 5ive1 Ltd collect?

When you set up an account with us on www.5ive1.com, place an order, upload an image, upload a comment, enter any competition, promotion or prize draw or sign up for our newsletter we may collect your name, date of birth, address, email address, telephone number, mobile number and/or a password. We will also require your credit/debit card details (except if you are paying via PayPal) when you are placing an order. 

We may obtain information about your use of our site to help us develop and improve it further.

What do we use your information for?

We use your information for the following purposes:

* To serve website content to you.

* To handle orders, deliver products and process payments and refunds.

* To communicate with you about your orders.

* To update our records and generally maintain your account with us.

* If you contact us, we may keep a record of that correspondence and your contact details.

* For our statistical or survey purposes to improve this website and its services to you.

* To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf.

* If you consent, to notify you of products or special offers that may be of interest to you.

* To enter you in any competition, promotion or prize draw and for the purposes explained in the terms and conditions applicable to the competition, promotion or prize draw.

* To help us develop and improve it further.

What if I don't want to receive marketing information?

If you give your consent or sign up to our newsletter we may keep you informed by post, email, text or other electronic means about our products and special offers that may be of interest to you

If you prefer not to receive promotional or marketing information from 5ive1 Ltd, please un-tick the appropriate box as you go through the registration process.

Alternatively, you can opt-out of receiving promotional or marketing information at any time by changing your contact preferences in your My Account, or by contacting us via our
online form.

Please remember to include your name, address and postcode along with any correspondence reference you may have.

Please note that we will endeavour to process your opt-out or unsubscribe request promptly but it may take up to 28 days for your marketing preferences to be changed.

How do I unsubscribe from newsletters?

If you wish to unsubscribe from our newsletter contact list, you should use the link on our emails, or for registered customers - change your contact preferences in your My Account.

How do you protect my information?

Our site uses up-to-date industry procedures to protect your personal information. We may vary this in the future if we feel you will benefit from greater security whilst using our site.
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our site.

What are cookies?

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Data collected using cookies is statistical in nature and indicates a users' browsing actions and patterns. It does not identify any individual. We use cookies to keep track of your current shopping session, to personalise your experience and to store items in your shopping bag. Most browsers allow you to turn off cookies. If you want to know how to do this, have a look at the help menu on your browser. If you choose not to accept cookies, your user experience on our site may be affected.

Disclosure of your information

We may disclose your personal information to our service providers who operate elements of our service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution, and business partners who provide delivery fulfilment services. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of UK data protection law.

Your personal information may be processed by us or our service providers outside the European Economic Area in countries that do not have the same standards of protection for personal information as the UK. If your personal information is processed outside the European Economic Area we will take reasonable steps to ensure that your personal information will be adequately protected as required by UK data protection law.

We may also disclose your personal information to our subsidiaries and affiliated companies for data processing, service and administration purposes. In addition, we may disclose your personal information to any successors in title to our business or to a buyer in the event that we or any of our assets are acquired by a third party (as your information may be one of the transferring assets).

We will also disclose any of your personal information to any third party where we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or protect any of our rights, property or safety (or those of our customers).

Do I have access to my information?

UK data protection law gives you the right to access information held about you. Your right of access can be exercised in accordance with UK data protection law. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can exercise this right at any time by contacting us via our Contact Us form. If you believe your details are incorrect, and you are a registered with www.5ive1.com you can amend your details by logging onto your My Account on the website.

If you believe your details are incorrect, and you are a registered with www.5ive1.com you can amend your details by logging onto your My Account on the website

How can I find out about changes to 5ive1 Ltd’s privacy policy?

Any changes we may make to our privacy policy in the future will be posted on this page. 

Account security

Why do I need a password for my account?

To access your stored data on our site, you will need to input your account and password details (login details). You're responsible for maintaining the confidentiality of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, please contact us straight away to let us know. We can deactivate your account at any time.